Delivery

Welcome to FODMarket. For click here for this week's shipping update.

Delivery to UK Destinations

PLEASE NOTE that due to unprecented demand and supply chain limitations caused by the coronoavirus pandemic, we are unable to offer free delivery and have had to change some of our delivery options. Deliveries to England, Wales and Southern Scotland are charged at a flat rate of £3.95. Please see the table below for priority delivery options and delivery charges to other UK destinations. The following options will be available at checkout, based on the delivery destination: 

Standard delivery (2-7 business days) Express Delivery options (order before 12pm)
UK Destination Small parcel under 1.5kg Parcel under 25kg Parcel over 25kg DPD Priority Delivery* Saturday
Delivery #
Royal Mail
1st Class
England, Wales & Southern Scotland £3.95 £3.95 £3.95 £6.95 N/A Weight & volume based from £4.95
Central & Northern Scotland†, Isle of Wight, Isles of Scilly £3.95 £5.95 £5.95 £24 N/A
Isle of Man, Outer Hebrides, Shetland Islands £3.95 £7.95 £7.95 £24 N/A
Northern Ireland $ Weight based from £3.95 - £13.95 £24 N/A
Guernsey, Jersey $$ Weight & volume based from £3.95 £24 N/A
* Order before 12pm on a working day for same day dispatch (working days exclude Saturdays, Sundays and bank holidays)

# Unfortunately Saturday delivery is not currently available during the coronavirus pandemic

† Central and Northern Scotland covers all postcodes beginning with IV or KW and some postcodes beginning with AB, KA, PA or PH

$ Northern Ireland shipping prices are changing frequently as couriers adjust prices to account for increased administration costs and delays caused by Brexit and the border in the Irish Sea. We will continue to look for better pricing for our customers, however these prices are likely to be elevated in the short term.

$$ For Channel Islands, please select Country as "Jersey" or "Guernsey" (not United Kingdom) when entering your address at checkout.

The above rates apply up to a maximum parcel size of 50cm * 40cm * 40cm weighing no more than 15kg. 

There may be a variation in charges for remote locations. In such circumstances we will contact you and agree the charges before dispatching goods.

How will your parcel be delivered?

Orders that weigh less than 1.5kg and are not too bulky are classified as "Small Parcels" and will be delivered using 2nd Class Royal Mail. Orders weighing more than 1.5kg will be dispatched by courier unless you select "Royal Mail 1st Class" at checkout.

When will your parcel be delivered?

Where Priority Delivery has been selected and the order is placed before 12pm on a working day, the order will be prioritised over other orders and dispatched with DPD that same day for targeted delivery the next working day**. Please click here for current anticipated delivery times during the COVID 19 crisis.

Where Standard Delivery is selected we aim to dispatch goods within two working days of the order being placed, but it is usually dispatched within 24 hours. In most cases delivery takes place within 2-5 working days**.

Delivery notification and tracking

When your order is dispatched you will receive a tracking number by email stating who is going to deliver your parcel. 

For Royal Mail, the tracking number can only be used to record final delivery of your parcel. It cannot be used to determine when your parcel will be delivered, but you should normally expect delivery 3-5 working days after dispatch**. If you are not home when delivery is attempted, your parcel will be kept at your local Sorting Office for you to collect. You will receive a calling card in your mail box giving details. If you have not received your parcel within 5 business days of the dispatch notification email, please contact us.

For DPD, delivery should be within two working days after dispatch**. If you give us your mobile number, you will receive notification by text. Alternatively you will receive an email. Unfortunately DPD cannot send a text notification to a landline. When you receive the notification of your one hour delivery slot, you will be able to reschedule the delivery, or alternatively notify DPD of a safe place to leave your parcel, by clicking on the link sent by DPD at that time. 

For other couriers we expect you to receive your parcel within 5 days of dispatch**. You should get notification of the day of delivery, but this is not guaranteed (depends on the courier). Please leave a note on your door asking for the parcel to be left with a neighbour if you are not going to be home.

 

Deliveries to International Destinations

Updated November 2021: Unfortunately deliveries to the EU are temporarily suspended due to Brexit related restrictions.

PLEASE NOTE: Due to Brexit, only products made in the EU or UK are available to ship to the EU. Per the Brexit agreement, these products should not incur any duties. However you may incur customs administration fees and local VAT charges if your country charges VAT on the products you buy.

Mainland Destinations # Base Weight* Standard delivery
(4-10 business days) from
EU Zone 1: Belgium, France, Ireland, Germany, Luxembourg, Netherlands 8kg £16.00
EU Zone 2: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, Slovenia, Slovakia, Sweden, Spain, Vatican City 8kg £19.00
# Additional charges may apply for non-mainland destinations (unless named in this table).
   Please email us at contact@FODMarket.com for a shipping quote if your destination is not listed here.
* Prices will be adjusted at checkout if parcel weight exceeds this limit or the parcel size is extra large.

In some cases, additional country specific import charges/taxes/restrictions may apply. If this is applicable, we will contact you before your goods are dispatched.

 

Receiving your goods

Delivery of goods must be accepted. Goods must be checked for damage immediately. Any damage must be recorded on the courier's delivery slip or reported by you to us within 48 hours. Should you need to report damage, please email us at Contact@FODMarket.com 

 

Parcels damaged in transit

In the unfortunate event of the package being damaged, photographic evidence may be requested. Unfortunately it is not practical to send replacement items. Instead FODMarket will refund you for any items that were damaged. 

  

Incorrect product sent

We have procedures in place to ensure the correct items are picked and packed when orders are fulfilled. In the unfortunate event that there is a picking error and the incorrect item is sent, we will refund you for the incorrect item. Unfortunately due to high postage costs, it is not practical to send replacement items. 

 

** Please click here latest anticipated delivery times due to COVID 19