Delivery

Welcome to FODMarket. Click here for this week's shipping update.

Delivery to UK Destinations

Deliveries to England, Wales and Southern Scotland are charged at a flat rate of £3.95. Please see the table below for priority delivery options and delivery charges to other UK destinations. The following options will be available at checkout, based on the delivery destination: 

Your delivery method Standard Delivery Royal Mail 24* Priority dispatch fast delivery* Priority frozen delivery
Estimated delivery times (business days) 2-6 days 1-3 days 1-2 days Chosen day
England, Wales & Southern Scotland (Mainland) £3.95 £4.95 + £6.95 FREE #
Central Scotland† £3.95 + n/a n/a
Northern Ireland
Northern Scotland and Islands‡
Isle of Man
Isles of Scilly
£4.95 +
Channel Islands (Guernsey and Jersey) $ £4.45 ^

# If your order includes frozen food, it will be delivered FREE if frozen items are ordererd in multiples of 8, otherwise a fee of £6.95 will be charged. Any non-frozen items you order at the same time will also be delivered free. You must select a delivery day when you will be available to receive your frozen food packed in insulated packaging. Your order will be dispatched the day before using a next day courier service. Please transfer your frozen food to the freezer as soon as you receive it.
* Priority dispatch - order before 12h00 for same day dispatch from FODMarket. Orders will be sent using a 24-hour service, but are not guaranteed to arrive on the next business day - delays may be caused by bad weather, staff shortages or unusual demand surges.
+ Weight and volume based pricing. Surcharge added at checkout based on parcel size & weight.
Central Scotland covers mainland postcodes beginning with AB25-56, FK17-21, KA27-28, PA20-80, PH15-50
Northern Scotland and Islands covers postcodes beginning with HS, IV, KW, ZE
$ For Channel Islands, please select country as Guernsey or Jersey (not United Kingdom) when entering your address at checkout.

^ Standard Delivery to Channel Islands only available for parcel under 2kg (including packaging).

The above rates apply up to a maximum parcel size of 50cm * 40cm * 40cm weighing no more than 15kg. 

There may be a variation in charges for remote locations. In such circumstances we will contact you and agree the charges before dispatching goods.

How will your parcel be delivered?

Orders that weigh less than 1.5kg and are not too bulky are classified as "Small Parcels" and will be delivered using 2nd Class Royal Mail. Orders weighing more than 1.5kg will be dispatched by courier unless you select "Royal Mail 1st Class" at checkout.

When will your parcel be delivered?

Where Priority Delivery has been selected and the order is placed before 12pm on a working day, the order will be prioritised over other orders and dispatched with DPD that same day for targeted delivery the next working day**. Please click here for current anticipated delivery times during the COVID 19 crisis.

Where Standard Delivery is selected we aim to dispatch goods within two working days of the order being placed, but it is usually dispatched within 24 hours. In most cases delivery takes place within 2-5 working days**.

Delivery notification and tracking

When your order is dispatched you will receive a tracking number by email stating who is going to deliver your parcel. 

For Royal Mail, the tracking number can only be used to record final delivery of your parcel. It cannot be used to determine when your parcel will be delivered, but you should normally expect delivery 3-5 working days after dispatch**. If you are not home when delivery is attempted, your parcel will be kept at your local Sorting Office for you to collect. You will receive a calling card in your mail box giving details. If you have not received your parcel within 5 business days of the dispatch notification email, please contact us.

For DPD, delivery should be within two working days after dispatch**. If you give us your mobile number, you will receive notification by text. Alternatively you will receive an email. Unfortunately DPD cannot send a text notification to a landline. When you receive the notification of your one hour delivery slot, you will be able to reschedule the delivery, or alternatively notify DPD of a safe place to leave your parcel, by clicking on the link sent by DPD at that time.

If you are not home when the driver calls to deliver your parcel and you have not updated your delivery instructions via the DPD app, then the driver will attempt to leave your parcel at your nearest DPD drop off shop. You will be required to collect your parcel from the shop within 7 days, after which it will be returned to FODMarket. 

For other couriers we expect you to receive your parcel within 5 days of dispatch. You should get notification of the day of delivery, but this is not guaranteed (depends on the courier). Please leave a note on your door asking for the parcel to be left with a neighbour if you are not going to be home.

 

Deliveries to International Destinations

Unfortunately our deliveries to the EU are temporarily suspended due to Brexit related restrictions, delays and fees. 

Mainland Destinations # Base Weight* Standard delivery
(4-10 business days) from
EU Zone 1: Belgium, France, Ireland, Germany, Luxembourg, Netherlands 8kg £16.00
EU Zone 2: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, Slovenia, Slovakia, Sweden, Spain, Vatican City 8kg £19.00
# Additional charges may apply for non-mainland destinations (unless named in this table).
   Please email us at contact@FODMarket.com for a shipping quote if your destination is not listed here.
* Prices will be adjusted at checkout if parcel weight exceeds this limit or the parcel size is extra large.

In some cases, additional country specific import charges/taxes/restrictions may apply. If this is applicable, we will contact you before your goods are dispatched.

 

Receiving your goods

Delivery of goods must be accepted. Goods must be checked for damage immediately. Any damage must be recorded on the courier's delivery slip or reported by you to us within 48 hours. Should you need to report damage, please email us at Contact@FODMarket.com 

 

Parcels damaged in transit

In the unfortunate event of the package being damaged, photographic evidence may be requested. Unfortunately it is not practical to send replacement items. Instead FODMarket will refund you for any items that were damaged. 

  

Incorrect product sent

We have procedures in place to ensure the correct items are picked and packed when orders are fulfilled. In the unfortunate event that there is a picking error and the incorrect item is sent, we will refund you for the incorrect item. Unfortunately due to high postage costs, it is not practical to send replacement items.