Delivery
For the latest estimate on when you will receive your order, please refer to the current week's shipping update - click here to view.
Delivery to UK Destinations
Deliveries to England, Wales and Southern Scotland are £3.95. Please see the table below for priority delivery options and delivery charges to other UK destinations. The following options will be available at checkout, based on the delivery destination:
| Your delivery method | Standard Delivery | Priority dispatch fast delivery** | Priority frozen delivery |
|---|---|---|---|
| Estimated delivery times (business days) | 2-6 days | 1-2 days | Chosen day |
| England, Wales & Southern Scotland (Mainland) | £3.95 | £6.95 | FREE # |
| Central Scotland† | £3.95 + | n/a | n/a |
| Northern Ireland Northern Scotland and Islands‡ Isle of Man Isles of Scilly |
£3.95 + | ||
| Channel Islands (Guernsey and Jersey) $ | £4.95 + | ||
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# If your order includes frozen food, it will be delivered FREE if ordererd in multiples of 8 frozen items. Any non-frozen items you order at the same time will also be delivered free. You must select a delivery day when you will be available to receive your frozen food packed in insulated packaging. Your order will be dispatched the day before using a next day courier service. Please transfer your frozen food to the freezer as soon as you receive it. |
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** Priority dispatch - order before 12h00 for same day dispatch from FODMarket. Orders placed on weekends and bank holidays will be dispatched on the next working day. Priority orders will be sent using a 24-hour service, but are not guaranteed to arrive on the next business day - delays may be caused by bad weather, staff shortages or unusual demand surges. |
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| + Weight and volume based pricing. Surcharge added at checkout based on parcel size & weight. | |||
| † Central Scotland covers mainland postcodes beginning with AB25-56, FK17-21, KA27-28, PA20-80, PH15-50 | |||
| ‡ Northern Scotland and Islands covers postcodes beginning with HS, IV, KW, ZE | |||
| $ For Channel Islands, please select country as Guernsey or Jersey (not United Kingdom) when entering your address at checkout. | |||
The above rates apply up to a maximum parcel size of 50cm * 40cm * 40cm weighing no more than 15kg.
There may be a variation in charges for remote locations. In such circumstances we will contact you and agree the charges before dispatching goods.
When will your parcel be delivered?
For the latest estimate on when you will receive your order, please refer to the current week's shipping update - click here to view.
Delivery notification and tracking
You will be emailed a tracking number and link when your order is dispatched. The tracking link will let you know which courier has been assigned to your parcel.
The DHL and DPD tracking link gives live tracking data together with an estimated delivery day. Please use the link to amend your delivery day or to advise on a safe place or a neighbour with which to leave your parcel.
The Royal Mail tracking link only updates once delivery is attempted.
Please use the tracking link and email contact@FODMarket.com if you have not received your order four days after it was dispatched.
If you are not home when the driver calls to deliver your parcel and you have not updated your delivery instructions, then the driver could attempt to leave your parcel at your nearest drop off shop. You will be required to collect your parcel from the shop within 7 days, after which it will be returned to FODMarket.
(Note: If nobody is home when the driver calls, frozen orders will usually be left at your delivery address in a place the driver deems safe. Please get in touch if you are not sure where the delivery driver has left your order.)
Deliveries to International Destinations
Unfortunately our deliveries to the EU are temporarily suspended due to Brexit related restrictions, delays and fees.
| Mainland Destinations # | Base Weight* | Standard delivery (4-10 business days) from |
|---|---|---|
| EU Zone 1: Belgium, France, Ireland, Germany, Luxembourg, Netherlands | 8kg | £16.00 |
| EU Zone 2: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, Slovenia, Slovakia, Sweden, Spain, Vatican City | 8kg | £19.00 |
| # Additional charges may apply for non-mainland destinations (unless named in this table). Please email us at contact@FODMarket.com for a shipping quote if your destination is not listed here. |
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| * Prices will be adjusted at checkout if parcel weight exceeds this limit or the parcel size is extra large. | ||
In some cases, additional country specific import charges/taxes/restrictions may apply. If this is applicable, we will contact you before your goods are dispatched.
Damages/Missing orders
Delivery of goods must be accepted. Goods must be checked for damage immediately. Any damage must be reported by you to us within 48 hours of delivery. If parcel tracking indicates delivery, but it has not been received, you need to alert us within 48 hours of the indicated delivery time so that the location of your parcel can be determined and communicated.
Should you need to report damage, please email us at contact@FODMarket.com
Parcels damaged in transit
In the unfortunate event of the package being damaged, photographic evidence may be requested. Unfortunately it is not practical to send replacement items. Instead FODMarket will refund you for any items that were damaged.
Incorrect product sent
We have procedures in place to ensure the correct items are picked and packed when orders are fulfilled. In the unfortunate event that there is a picking error and the incorrect item is sent, we will refund you for the incorrect item. Unfortunately due to high postage costs, it is not practical to send replacement items.
** DPD/DHL shipping available for England, Wales & Southern Scotland (Mainland) only.