Delivery

Delivery to UK Destinations

Deliveries to England, Wales and Southern Scotland are charged at a flat rate of £3.49 or delivered FREE for orders over £50. Please see the table below for express delivery options and delivery charges to other UK destinations. The following options will be available at checkout, based on the delivery destination: 

Standard delivery (2-7 business days) Express Delivery options (order before 12pm)
UK Destination Small parcel under 1.5kg Order value
  under £50
Order value over £50 DHL Next Day Delivery* DHL Saturday
Delivery #
Royal Mail
1st Class
England, Wales & Southern Scotland £3.49 £3.49 Free £5.95 £19 Weight & volume based from £5.95
Central & Northern Scotland†, Northern Ireland, Isle of Wight, Isles of Scilly £3.49 £5.49 £2.49 £22 £35
Isle of Man, Outer Hebrides, Shetland Islands £3.49 £6.95 £3.95 £22 £35
Guernsey, Jersey Weight & volume based from £3.49 £22 £35
* Order before 12pm on a working day for next working day delivery
# Order before 12pm Friday for Saturday delivery
† Central and Northern Scotland covers all postcodes beginning with IV or KW and some postcodes beginning with AB, KA, PA or PH

 

The above rates apply up to a maximum parcel size of 50cm * 40cm * 40cm weighing no more than 15kg. 

There may be a variation in charges for remote locations. In such circumstances we will contact you and agree the charges before dispatching goods.

How will your parcel be delivered?

Orders that weigh less than 1.5kg and are not too bulky are classified as "Small Parcels" and will be delivered using 2nd Class Royal Mail. Orders weighing more than 1.5kg will be dispatched by courier unless you select "Royal Mail 1st Class" at checkout.

When will your parcel be delivered?

Where Express Delivery has been selected and the order is placed before 12pm on a working day, the order will be dispatched same day to DHL for delivery the next working day. Please note that the DHL Next Day service is not a guaranteed service. On occasion, unforeseen events may result in your parcel being delayed. In such cases, DHL undertakes to attempt delivery the following day (i.e. 48 hours) at the latest. 

Where Standard Delivery is selected we aim to dispatch goods within two working days of the order being placed, but it is usually dispatched within 24 hours. In most cases delivery takes place within 2-5 working days.

Delivery notification and tracking

When your order is dispatched you will receive a tracking number by email stating who is going to deliver your parcel. 

For Royal Mail, the tracking number can only be used to record final delivery of your parcel. It cannot be used to determine when your parcel will be delivered, but you should expect delivery 3-5 working days after dispatch. If you are not home when delivery is attempted, your parcel will be kept at your local Sorting Office for you to collect. You will receive a calling card in your mail box giving details. If you have not received your parcel within 5 business days of the dispatch notification email, please contact us.

For DHL, delivery should be within two working days after dispatch. If you give us your mobile number, you will receive notification by text. Alternatively you will receive an email. Unfortunately DHL cannot send a text notification to a landline. You will receive two notifications from DHL, one specifying the expected day of delivery (usually the day before), and another allocating you a one hour delivery slot (on the morning of your delivery day). When you receive the notification of your one hour delivery slot, you will be able to reschedule the delivery, or alternatively notify DHL of a safe place to leave your parcel, by clicking on the link sent by DHL at that time. Please note - you will not be required to wait at home for your parcel. If you are not home, DHL will be instructed to leave your parcel with a neighbour and to leave a calling card in your mail box.

For other couriers we expect you to receive your parcel within 5 days of dispatch. You should get notification of the day of delivery, but this is not guaranteed (depends on the courier). Please leave a note on your door asking for the parcel to be left with a neighbour if you are not going to be home.

 

Deliveries to International Destinations

 

Mainland Destinations # Weight limit * Standard delivery
(3-10 business days)
Austria, Belgium, Germany, Luxembourg, The Netherlands 20kg £12.50
Czech Republic, France, Hungary, Italy (mainland), Slovak Republic, Slovenia, Spain (mainland) 20kg £14.50
Ireland 12kg £15.00
Croatia, Denmark, Finland, Poland, Sweden 20kg £22.00
Estonia, Latvia, Lithuania 20kg £37.50
# Additional charges may apply for non-mainland destinations (unless named in this table).
   Please email us at contact@FODMarket.com for a shipping quote if your destination is not listed here.
* Prices will be adjusted at checkout if parcel weight is over this limit.

In some cases, additional country specific import charges/taxes/restrictions may apply. If this is applicable, we will contact you before your goods are dispatched.

 

Receiving your goods

Delivery of goods must be accepted. Goods must be checked for damage immediately. Any damage must be recorded on the courier's delivery slip or reported by you to us within 48 hours. Should you need to report damage, please email us at Contact@FODMarket.com 

 

Parcels damaged in transit

In the unfortunate event of the package being damaged, photographic evidence may be requested. Unfortunately it is not practical to send replacement items. Instead FODMarket will refund you for any items that were damaged.